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Frequently Asked Questions

1. Do you give free estimates?

Yes, please call us to set up an appointment.
2. Do you come to the job yourself?

Yes, I am on all job sites along with my team.
3. What are the different types of wood options?

Unfinished wood flooring which is sanded and finished with stain (if desired) and polyurethane.
Factory finished wood flooring where the finish has been applied at the manufacturer.

Solid wood flooring which is a solid piece of wood from top to bottom. This type of floor can be sanded and refinished many times.

Engineered wood floors which are real wood floors that are manufactured using three to nine layers of different wood veneers.

This type of flooring cannot be sanded as many times as solid wood flooring.
4. Can you tell me the difference between the various wood grades?

Clear wood is a flooring product with minimal character marks that provides a uniform appearance.

Select wood is a flooring product with natural heartwood/sapwood color variations that also includes knots, streaks, etc.

Common wood (No. 1 and No. 2) has more natural characteristics such as knots and color variations than either clear or select grades, and often is chosen because of these natural features and the character they bring to a room. No. 1 Common has a varied appearance, light and dark colors, knots, streaks and wormholes. No. 2 Common is rustic in appearance and emphasizes all wood characteristics of the species.

First grade wood has a uniform appearance, natural color variations and limited character marks. It is similar to a select grade.

Second grade wood is varied in appearance and features knots and some variation in color. It is similar to a No. 1 Common grade.

Third grade wood is rustic in appearance allowing all wood characteristics of the species. It is similar to a No. 2 Common grade.
5. Our neighbor’s just had their floors refinished. We saw noticeable swirl marks on their floor. Is this preventable?

Yes, we use a random orbital sander. This type of sander allows us to sand right up to the baseboards resulting in a smooth, swirl-free finish.
6. We are considering staining our floors. Can you help us with the color choice?

Yes, I will bring a Minwax Stain color chart with me on your estimate. A small area of your floor can be sanded and
I can apply your stain choice/s to give you a better idea of how the color will appear on your floor.
7. What are the differences between water and oil based polyurethane?

Water-based finishes appear clear and will resist turning yellow overtime. They have a mild odor when applied and will dry in two to three hours. Water-based finishes are very durable. Oil-based finishes appear amber in color.

They have a moderate odor when applied and will dry in about eight hours. Oil-based finishes are also very durable.

Available sheens for both types of finishes are satin, semi-gloss or gloss.
8. How many coats are of polyurethane do you apply to the floor?

Three coats are applied.
9. We are concerned our elderly dog may slip on a newly finished floor.

We recommend Bona's water based Anti Slip finish. Our customers have raved about it. It's not just anti slip it looks great if you desire a natural look.
10. How long should we wait before we can walk on our finished floors?

That depends on the type of finish used. Water-based polyurethane can be walked on after 4 hours in stocking feet.

Oil-based polyurethane takes a considerable longer time to dry. Wait at least 24 hours before walking on. Air temperature and humidity level can affect the drying process. It is important for the home to have an acceptable air temperature and level of humidity.
11. When can we return our furniture and area rugs?

The curing time for both oil and water based polyurethane is 14 days. Furniture can be returned after 24 hours for water-based polyurethane and 72 hours for oil-based polyurethane. Move the furniture with caution. The floor can be easily scuffed, scratched or marred prior to the full 14 day cure time.

DO NOT replace area rugs prior to the full 14 day cure time.
12. Our newly finished floors look beautiful! How do we keep them looking that way?

DO use a soft broom, dust mop or vacuum with the beater brush turned off to remove dust and debris.

DO wipe spills up immediately using a dry or damp cloth.

DO use a hardwood floor cleaner if the shine begins to look dull. We recommend Bona Floor Cleaner, Squeaky Floor Cleaner or Bruce Hardwood Floor Cleaner to renew the shine. Use only as directed on the product label.

DO NOT use a wet mop on the floor. Water will dull the finish and may damage the wood.